❓ Frequently Asked Questions (FAQs) – WinHush

We’ve compiled answers to the most common questions to help you better understand how WinHush works and what you can expect from our services.

🔹 1. What is WinHush?

WinHush is an eCommerce store offering 100% genuine digital software products, including Microsoft Windows, Office suites, antivirus software, VPNs, and other digital tools. We provide secure and instant delivery through email, with easy-to-follow activation instructions.

🔹 2. How will I receive my software?

All our products are digitally delivered. After your order is confirmed, you will receive:

    • ✅ A license key or activation code

    • ✅ Download instructions

    • ✅ Activation steps (with guides or videos if needed)

Delivery is made to your email address within minutes (up to 1–2 hours in rare cases).

🔹 3. Are your license keys legal and genuine?

Yes. All license keys sold at WinHush are 100% genuine and legally obtained from authorized distributors. We guarantee the authenticity and activation of each key.

🔹 4. What payment methods do you accept?

We accept:

    • 💳 Debit/Credit Cards

    • 💸 Local bank transfers (Pakistan)

    • 🟢 Easypaisa / JazzCash

    • 🌐 Other region-specific gateways (as available)

Our checkout process is secure and encrypted.

🔹 5. Can I get a refund?

Because our products are digital and instantly delivered, refunds are generally not possible once a key or file has been sent. However, if there is a problem with the product (e.g., key not working), we provide technical support or replacement as per our Refund Policy.

🔹 6. What if my key doesn’t work?

If your product key doesn’t activate or shows an error, contact us immediately at support@winhush.com. Our team will:

    • ✅ Verify the issue

    • ✅ Help with troubleshooting

    • ✅ Replace the key if required

We are here to ensure successful activation.

🔹 7. How long does it take to receive my product?

Most orders are processed and delivered within minutes. In some cases, it can take up to 1–2 hours, especially during high demand or manual verification.

If you don’t receive your product within that time, please check:

    • 📥 Spam/Junk folder

    • 📧 Email address entered at checkout

    • 📞 Contact us if still missing

🔹 8. What are system requirements for your products?

Each product listing includes the minimum system requirements. Please ensure:

    • Your device matches the OS (Windows 10/11, Mac, etc.)

    • You meet RAM, storage, and hardware specifications

    • You uninstall older/invalid versions before activating new keys

If you’re unsure, contact us before purchase.

🔹 9. Can I reuse the license key on another computer?

It depends on the product:

    • Retail/Volume keys: Sometimes transferable

    • OEM keys: Usually locked to one device

    • Subscription keys: Limited to number of devices

Check the product description or ask us directly for clarification.

🔹 10. How can I contact WinHush?

You can contact our support team anytime:

📧 Email: support@winhush.com
🕐 Support Hours: 24/7
📦 For order issues: Include your Order ID or email

🟢 Still Have Questions?

If your query isn’t listed above, feel free to reach out. We’re here to assist with any pre-sale or post-purchase concern.